October 2024 Product Updates- US

[jenni]

Hey Toast Community!

In this post, you can find updates on the following:

• Financial Products - Chargeback functionality powered by GenAI
• Online Ordering - Third party gift cards
• Websites - New AI-powered onboarding

Also, check out the latest features from our Fall Release!

15+ new little things to make Toast specifically yours — from SMS marketing to in-app chat support. 

Learn more

• Benchmarking: Know your local market inside and out with deeper, more detailed comparative data. Drill in to see how your performance stacks up — locally, nationally, at your fingertips. Start comparing
• SMS Marketing: SMS Marketing is here! Create time-sensitive promotional offers. Or, turn on automated, always-on campaigns to win back lapsed guests and welcome new ones. Get SMS Marketing
• Toast Now updates: We’ve made ongoing improvements to Toast Now since it launched. See what else is possible — now including in-app chat support and one of our most-requested updates, Check Details view. Learn more

Financial Products - Chargeback functionality powered by GenAI

Auto-generated functionality is now live for challenging chargebacks!

With over 100 different reason codes for chargebacks, framing effective chargeback disputes and collecting evidence can be a challenge. Toast now uses generative AI to help auto-populate draft explanations for your review on each chargeback you choose to challenge. Simply initiate your chargeback and Toast will prepare a draft dispute explanation for you to review and submit, using specific data points like date, time, location, card number used, and more. Plus, receipts associated with the chargeback are auto-uploaded, reducing time spent on chargebacks to just a few minutes.

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Online Ordering - Third party gift cards

You can now integrate third-party gift card providers with Online Ordering Pro, allowing guests to use third-party gift cards as a payment method.

Learn more

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Websites - New AI-powered onboarding

With our new AI-powered onboarding, Digital Storefront Pro customers can have beautiful websites created for them in a flash.

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Do you have questions or feedback from the Product team? We'd love to hear from you in the comments below! 👇