Bottom line, we lost 6 out of 8 chargebacks. But even an EMV one? That is hilarious.
Chat seems to think there is *ALWAYS* a REASON code. But Toast decides not to pass it to us. (Not sure if that is a true statement). A "CUSTOMER DISPTES" means Toast has abstracted the real reason.? But why?
An EMV-presented transaction with a signature; the customer's bank or Toast should help identify the factual dispute from the customer. I'm baffled that there is no voice in the restaurant industry, and the rich credit card companies continue to enrich themselves while taking money from the struggling restaurant industry to make their customer happy.
- Present with EMV
- Digital signature captured
- The customer even paid $5.00 tip (So they must have been satisfied with the service?)
Now they get the entire amount back to their account.
Toast doesn't provide enough reason to support our cause to fight back properly, and is often blind to the issue.
