I had an event that is done and has been invoiced. I have the CC information, but it won't let me charge it out. The CC information is correct, but the error code is "Transaction Denied". It shows the order as "confirmed". How do I resolve this?
WE have been using Toast's credit card surcharging fees, but the amount we take in doesn't come close to offsetting the fees that they are taking. Does anyone else see this problem? We might need to start looking for other options.
The goal is to sell drop off catering to pharmaceutical representatives. They can't buy this from any business that also sells alcohol, and our current location does. The rep will submit invoices for reimbursement and they will check his CC stateme...
We recently moved to no longer accepting or providing pennies since we started receiving a very small amount from the bank each week. Per a Toast article, we've added a Cash Adjustment "Menu" with items that add $.01 or remove $.01 to round up or dow...
We have run into an issue where a table wants to use one form of payment with a set amount and then split the rest of the bill evenly amoung other payments.For example, On a $100 check a guest want to use a $50 gift card first, then split the rest wi...
Hello,Currently, when guests redeem loyalty it is processed as a discount, not a tender. This brings the subtotal down. Since gratuity calculates off the subtotal, this results in servers getting less gratuity when guests redeem. In the worst-case...
A couple of days ago I received a chargeback from a regular customer on an order dated 8/22/25 that was placed through Toast's app (toasttab.com). Because I was busy with the Christmas holiday I was going to give the customer a call over the weekend...
Bottom line, we lost 6 out of 8 chargebacks. But even an EMV one? That is hilarious.Chat seems to think there is *ALWAYS* a REASON code. But Toast decides not to pass it to us. (Not sure if that is a true statement). A "CUSTOMER DISPTES" means Toast ...
When we mark a Catering & Events order as paid, sometimes the payment gets recorded at the time it's processed and other times it gets recorded at midnight (manual payments like cash, check; credit card payments did not have this issue). This is pro...
Hello, We operate in Texas, which does not require a number to be issued on tax exempt certificates. However, Toast requires a number when ringing up an order as tax exempt.How can we bypass the number requirement?
Hi Toast team! Context: We already accept EBT/SNAP in Toast, but magstripe swipe isn’t supported on our terminals. Staff must use other entry methods (e.g., keyed/insert), which slows checkout and increases errors during busy periods.Request: Add EBT...
How do I get a sub-total to print on a receipt? I enter a $5 coupon and it shows the $5 coupon but not what the sub-total is.Debbie
Is there a way to charge a deposit for revenue rental through Toast Web without being at a point of sale machine? We do not have catering and event program
Hello,We utilize the credit tip audit during our shift reviews to verify manually entered tips. I only see the ability to turn this off or on, not to distinguish between manual and digital credit card entry. Can we signify which tips were entered man...
