Hi Toast team! 👋
Problem: When an item’s inventory hits 0, Toast greys it out/unpublishes. In real ops, counts aren’t perfectly accurate 100% of the time—transfer lag, catering pulls, partial cases, late deliveries. This blocks revenue and frustrates staff/guests when we actually can fulfill or choose to oversell a small buffer.
Request: Add a location-level and item-level toggle:
Continue selling when out of stock (allow negative on-hand)
Expected behavior:
If enabled, items remain purchasable at 0 (no greying out).
Optional warning to staff/guests: “Low/out of stock—may delay or substitute.”
Inventory can go negative so we reconcile later.
Why it matters:
Prevents missed sales from small discrepancies.
Reduces emergency menu edits and error-prone workarounds.
Better guest experience; smoother peak operations.
Nice-to-haves:
Item-level override (inherits location default).
Oversell buffer (e.g., allow down to –5, then auto-hide).
Reporting flag/daily summary for negative sells.
Plays nicely with Historical Inventory Adjustments:
When we oversell or counts are off, we can backdate deliveries, transfers, waste, or corrections using Historical Inventory Adjustments to reconcile negative on-hand to the correct service date—fixing on-hand and COGS cleanly with an audit trail.
Thanks for considering—this would save us lost sales and tons of manual work!
