Please add a column to the Order Details report that displays the exact time each item was rung into the POS.
This enhancement would provide operators with critical visibility into the timeline of an order. Today, it can be difficult to determine whether lengthy ticket times are caused by kitchen delays or OFH employee delays in entering items into the POS. Item-level timestamps would help restaurants accurately diagnose service bottlenecks, monitor order-entry performance, improve guest experience, and support coaching and accountability efforts.
This data already exists within the transaction lifecycle and surfacing it in reporting would create substantial value for operators without requiring additional workflow changes!
This would provide us with better operational visibility, faster issue resolution, improved service standards, and more actionable reporting insights.
