Handhelds Constantly Chiming

[carlytelford]

Does anyone know how to turn off the chiming sound on the handhelds? It keeps going off even when nothing has happened and it's the same sound as the kitchen screen when a new order has come in and the kitchen staff is getting frustrated as that sound is the identifier that a new order has come in.

[Rob]

Yes, go to Device Setup > New Ticket Sound

POS Device Setup Overview

[carlytelford]

We have that set to “none” and the handheld is still chiming. 

[rcmck]

Do you get a  notification popup when it happens?

[carlytelford]

A tiny triangle with an exclamation point appears along the top but cannot open it or tap it at all