We've recently started having issue with our handhelds randomly dropping their WIFI connection during service. I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end. W...
Hey all!We are currently running 4 handhelds in addition to our 5 POS. We have a relatively large space, and our handhelds are constantly going offline, to the point that we cant use them. We have taken to assigning one handheld to each room and leav...
Can you hook up individual cash drawers to individual handhelds but all use the same printer?
Hello, Has anyone experienced trouble with their online orders lately? Customers have been placing online orders on our website and have told us multiple times that the wait time for pick up is an hour. On days that are slow the wait time is still th...
Hello. I need to solve this trouble. I tried to split checks with 2 people. When making first check, a message popped up and I said yes.(I didnt' read carefully. I thought it was typically routine message). Then, the second bill was automatically pa...
I had a table move from one of my servers to another different server and completely change table numbers at around 1645 today.
Is there a way to assign the handhelds to specific servers for their shift? I was told the handhelds can receive alerts when food is ready, instead of texting the servers cell phone.
Hello everyone. Is anyone else experiencing connectivity issues with the new handhelds? We have a Toast HH1 that's been a lifeline to get through service, it's been the only reliable handheld out of three. This has been such a nightmare of a summe...
We signed up for the beta for the new updated floor plan where you can see the status of tables by different colors etc etc. However, the floorplans have shrunk down. With it already being on a handheld - it is far too small to be operationally eff...
Hi everyone!Seeking help on how to adjust the button font size. With the switch to the new POS, our item names appear shortened. We have a few items that have similar names, and it's caused a few mistakes. Any help/ideas are appreciated! Here is what...
Is there a way to get the receipt to automatically print when someone pays and tips with the Toast Go Handheld?
My Toast Go has the correct time displayed on the screen but on the tickets that print in the kitchen, the time is an hour ahead. How do I fix this?Thanks
When a guest orders a sandwich, occasionally they will sub out the standard side with a side salad or a soup that they would like before their sandwich arrives. Is there a way to program the soup/salad side to fire to the salad station separately whe...
I want to connect our Toast go to a printer we are using at our server POS station. I ordered a printer that will solely be for the TOast go's. I am wondering if i can disconnect from the printer I have now and connect the Toast Go to the new printer...
I have an indoor access point right now. I just received my Toast Go devices. I do not have my access point installed out on the patio yet. Can I use the Toast Go devices inside right now?
