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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Toast handheld troubleshooting

Hello, I am looking to put together a toast handheld troubleshooting document for my restaurant. Does anyone have one they have already created to save me some time? Looking for a step by step process or bullet point kind of format. any help would be...

Handhelds dropping WIFI

We've recently started having issue with our handhelds randomly dropping their WIFI connection during service.  I haven't been able to isolate it down to a specific one. Toast ran diagnostics on out router and said things looked fine on their end.  W...

Toast Go 2 Handhelds

Hey all!We are currently running 4 handhelds in addition to our 5 POS. We have a relatively large space, and our handhelds are constantly going offline, to the point that we cant use them. We have taken to assigning one handheld to each room and leav...

Troubleshoot with Online Ordering

Hello, Has anyone experienced trouble with their online orders lately? Customers have been placing online orders on our website and have told us multiple times that the wait time for pick up is an hour. On days that are slow the wait time is still th...

Resolved! split checks

Hello. I need to solve this trouble. I tried to split checks with 2 people. When making first check,  a message popped up and I said yes.(I didnt' read carefully. I thought it was typically routine message). Then, the second bill was automatically pa...

new floorplan interface

We signed up for the beta for the new updated floor plan where you can see the status of tables by different colors etc etc.  However, the floorplans have shrunk down.  With it already being on a handheld - it is far too small to be operationally eff...

Button Font Size: Toast Go2

Hi everyone!Seeking help on how to adjust the button font size. With the switch to the new POS, our item names appear shortened. We have a few items that have similar names, and it's caused a few mistakes. Any help/ideas are appreciated! Here is what...

Toast Go

My Toast Go has the correct time displayed on the screen but on the tickets that print in the kitchen, the time is an hour ahead. How do I fix this?Thanks

hand held printer

I want to connect our Toast go to a printer we are using at our server POS station. I ordered a printer that will solely be for the TOast go's. I am wondering if i can disconnect from the printer I have now and connect the Toast Go to the new printer...