Kds updates with new smaller size sticky labels

[Sharkies]

Hello,

I received an email the other day saying new updates were coming to allow new smaller sticky labels to be printed. We have wanted to use this feature but haven't ordered it yet since the labels were too large.  I can't find any information on when this update will be released and how small the new labels will be for us to use?  Also, I am use to sticky labels that are cut from the printer and applied to an item.  I have found info in Toast central that the labels you use are actual peel and stick labels on a roll.  Can I get confirmation on this?  In general, who can I speak to that is an expert on this so I don't purchase anything and have to return it later.

Thank you,

Mark

[Rob]

I will check with my team to see if I can get more insight here!

[Sharkies]

Hi @Rob . We have been using the label printer for a few a couple months now and do really enjoy it.  We have an issue though.  Occasionally the printer shoots out as many as 20 blank labels just to print out 1 item.  This happens enough that it is a huge waste of labels we have to throw away.  Are you familiar with any trouble shooting we can do to try and correct this from happening?  Thank you. 

[Rob]

Hey @Sharkies, I have asked my team for some help as I don't see any immediate solutions; I will update you with more info as I receive it. Also, I have attached a link to the troubleshooting steps. Does this issue happen with more than one label printer? 

Get Help with Your Toast Item Label Printer TLP400

[Sharkies]

Hi @Rob.  Thank you for following up.  We have tried all of the trouble shooting steps so far.  Nothing helps.  We only use one label printer.  It only happens with the one.  We buy the labels from the link that Toast says to buy from.  We buy these labels. https://www.onlinelabels.com/products/rl936dt.   

Product RL936DT - 3" x 1.5" Thermal Roll Labels - 1" Core / 4" Outer Diameter

These are the new smaller labels that Toast recently approved using.  Perhaps it is something with the formatting these smaller labels?  We are wasting a huge amount of labels so anything you can do to expedite this issue will be appreciated.  

[Sharkies]

@Rob to give you an example, last night someone ordered one item, the printer sent out 24 blank labels and one label for the item.  Unfortunately we can not reuse these blank labels since they are not rolled up so we just toss them.  Can you escalate this issue before we start losing too much money on labels?  Thank you.