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Manager Swiping

JesseQ
Soup III

Recently, some of our POS terminals have been having an issue when it comes to manager swipe approval when accepting comps and whatnot.  It started with just the one terminal but more and more are starting to have the same issue.  What is happening is that, when a server or bartender wants to comp/discount a check, it asks for the manager to swipe card or type number.  Whenever we swipe our card on one of these terminals, it just exits that person out and logs us into our POS account.  Its very frustrating when we are busy and i cant seem to figure out why this is happening.

1 ACCEPTED SOLUTION

You have to clear cache on the terminal or just shut it down and back on again. 😞 we had the same issue, TOAST support was zero help…

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8 REPLIES 8

rcmck
Dessert I

Does it also happen if they input a manager number or just the swipe? 

Have you tried to clear the cache the storage like @Billydtd said?

You have to clear cache on the terminal or just shut it down and back on again. 😞 we had the same issue, TOAST support was zero help…