For the past several months, one of our printers randomly decides to skip printing essential modifiers for our sushi menu items. This is extremely frustrating as the remaining printers print everything fine. A workstation printer by the KDS (as well as the rest of the printers) shows all items that need to be made and served to the customers. HOWEVER, the missing modifiers on a printed ticket from the sushi bar workstation printer SLOWS our efficiency down a lot. Now, we (all servers) have to bring the unaffected ticket into the sushi bar area, causing inconvenient congestion, in order to compare each ticket one by one to ensure all sushi items are prepared correctly.
To give an example, we have an item called “Nigiri Top Ten” which comes with a choice of a sushi roll like “California Roll,” “New York Roll,” or “Shrimp Tempura Roll.” These choices are not set up to be optional, so before this item is ordered, a choice must be selected. However, on the printed ticket from the sushi bar workstation, one of these choices should appear but in reality is omitted for some reason.
In addition, an item without any modifiers will be missing altogether. This means that the technology designed to make things better is failing us randomly and more frequently.
My manager has contacted Customer Care to fix these issues several times, but the issues still persist.
Can anyone help pinpoint if this is a hardware or software issue?
