We have two kitchens and frequently run into the problem of not being able to properly manage order completion versus order expediting.Scenario: Sushi kitchen finishes a sushi roll and marks it as complete on a ticket with other items coming from mai...
This is a feature that Aloha POS has had for ages.Use case: Shot Pours, Doubles, etc.Situation: Guest asks for a double whiskey. Standard double whiskey pour is 3oz (two portions of a 1.5oz serving size)Problems:The only way to ring in a double to in...
Hello, An owner who has all permissions can enter an employee break start time, but only has the ability to end the break in the AM. He says he doesn't have any PM times coming up to end the break. I cannot find a setting to correct this. Any ideas? ...
Hi, We have expanded to a second location and our menus are the exact same but the menus in Toast are a little different. I would like both to be the exact same. Both also need some redoing so I'm looking for someone who can delete our menus from T...
Servers can't hold items and then send another round of drinks, everything that was on hold will send. I have meal pacing turned on (because it works for our kitchen) Why is the hold button such a pain in the neck? Please help
Hello everyone,Is anyone currently using the Packaging Preference feature for Takeout & Delivery? We've been utilizing it for approximately two months now. Initially, everything was running smoothly; however, we've encountered the following issue:1. ...
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
I'm trying not to make this any more complicated than it needs to be but.... we pool tips and we just started some split shifts yesterday. Which is more fair?1) Take all tips and split by amount of time worked, compared to each other - meaning, % of ...
We give table numbers on little wire stands to customers when they order food. The numbers aren't always sequential. We started entering the numbers using the Special Request button. However, some of our servers forget to enter the numbers because th...
When i add up the total cash from my employees shift review it is not coinciding with the total cash from the sales summary. We are a cash business and do not accept credit cards. Even when i pull up each individual employee in the sales summary and ...
Is there a way to accept payment using ACH? I have a military client that is not allowed to pay with Third-Party processing
Hi All!I have been using toast at my restaurant for a little over two years now. Recently I've been tasked on elevating the efficiencies in our kitchen with meal pacing (timing) in order to streamline the process, as well as ensure our food is remain...
So our group of 9 Restaurants has one that we would like to push the brand a little harder for when it comes to the Loyalty/Rewards program. Is there a way to only make an offer for that one specific restaurant without it changing the Loyalty Setup ...
Where can I change the suggested tip percentage on the guest check?
How do we assign a host the permission to take an order and process the payment for that order? Currently only a server can perform both of those functions.
