someone disputed a transaction. I sent in their signed cc copy with the itemized bill. I also have her being here on camera irate about our prices when I went over the prices with her. she said she was taking it from my tip which you can see there...
We often run into this when there is a large party and they all want to pay separately. Say we split into 5 checks.Typically we handle this at the end during payment and split them accordingly. Is it possible to basically do that at the time of takin...
Hello, We just transitioned from Aloha to Toast. Love it but need a "DO NOT MAKE" button for every item on our menu. Spent time on the phone with toast and he was not able to assist. Any info or guidance is appreciated. Thanks
Adding that silly search bar was one of the worst parts of the new update. And the option to remove the search bar doesn't actually work (under UI Options).Has anyone figure out the work around for this? Regardless of the option, the search button ...
Hi everyone! Please help! Does anyone have their KDS screens set up so it lists the orders in order of when they come in vs based on timing?
We run a bakery and the staff clock in at 2am. The POS is clocking them out at 4am, does anyone know a way to turn this setting off?
Hey, all!When our restaurant first opened, we were doing counter service, so we had a cash drawer set up for one of our POS terminals. Since we're not doing counter service anymore (full service now, servers have their own bank for cash transactions...
Two nights ago we had a storm and internet was out at closing time. My employees could not run their shift review and therefore could not see what card tips were owed to them. Can I run a shift review for my employees the next day? Or what is the b...
When there is a large party and we add auto-gratuity there is some confusion when presenting the check to the customer. There are two problems. Customer needs to be told that there is auto-gratuity added so they don't add additional tips accidently.W...
Hello! I am trying to create a Omakase Event Booking using toast tables where my customers can purchase it online. How would I go about that?
We have dining on 3 floors when we are at full capacity, and have 4 separate service areas set up in Toast so we can re-route bar drinks to the correct bar. We are first-come, first-served and use Toast Tables for table management and waitlist.Doe...
Does anyone know if there is a way to offer our guests a way to do online group ordering via the toast website that does NOT involve having to use the "Digital menu/Order from your device/Pay from your device" upgrade? We do not have table servers a...
We have what feels like a complex setup that's proving challenging to operate and maintain good data. We operate a wine and cheese bar, and also have a retail section at the front with bottles to go, cheese, and other packaged food items.On the resta...
My casher tried to refund one item of the check.A customer bought 5-6items and paid by credit card and she canceled one of those. Also she asked the casher to refund with cash. The casher called the check, selected the item and void it.I looked at ...
My card reader will accept credit card transactions but will decline all debit card transactions. Has anyone else had this issue? I have been waiting to hear back from support for a few days now and need to get this issue sorted out.Thanks!
