Does any one have any issues with Check numbers resetting to zero every day? We are hotel company and have multiple Toast Accounts. Everyday we have multiples duplicated checks in our PMS system e.g. we will have multiple Check number 1, Check Number...
We are a high volume restaurant that uses three cashiers and this is the one area we feel that we have stepped back in time when we came to TOAST. Previously we had MICROS and had the ability to scan tickets versus keying in ticket numbers. This wo...
Restaurant Professionals!At our restaurant, Downtown, we-like-the-rest-of-the-community change our prices during EVENTS; Concerts, Convention, something that draws in the visitors. That's a big city strategy. Hotel prices are up, parking is up, every...
When it comes to training staff on menu knowledge, I take a hands-on approach. On their first shift, I walk new hires through the menu and point out the key items they need to learn right away. I also give them a full menu with ingredient description...
Some things I have been trying to get implemented. Since we started using toast, heading towards our 3 year mark, there have been several ideas that I have seen pop up, from the old system as well as on the new toast community, I have been pushing fo...
We have a bar with multiple bartenders who open tabs for customers. Later those customers will order drinks from other bartenders to add to their tab. How do others handle that? Is there a way for bartenders to view other tabs (open tickets) from oth...
We have switched from handing out tips on a daily basis, to putting tips onto paychecks. We use a tip pool, so individuals typically don't see how much they earned each day. Is there a way for employees to log in to Toast to be able to see their dail...
someone disputed a transaction. I sent in their signed cc copy with the itemized bill. I also have her being here on camera irate about our prices when I went over the prices with her. she said she was taking it from my tip which you can see there...
We often run into this when there is a large party and they all want to pay separately. Say we split into 5 checks.Typically we handle this at the end during payment and split them accordingly. Is it possible to basically do that at the time of takin...
Hello, We just transitioned from Aloha to Toast. Love it but need a "DO NOT MAKE" button for every item on our menu. Spent time on the phone with toast and he was not able to assist. Any info or guidance is appreciated. Thanks
Adding that silly search bar was one of the worst parts of the new update. And the option to remove the search bar doesn't actually work (under UI Options).Has anyone figure out the work around for this? Regardless of the option, the search button ...
Hi everyone! Please help! Does anyone have their KDS screens set up so it lists the orders in order of when they come in vs based on timing?
We run a bakery and the staff clock in at 2am. The POS is clocking them out at 4am, does anyone know a way to turn this setting off?
Hey, all!When our restaurant first opened, we were doing counter service, so we had a cash drawer set up for one of our POS terminals. Since we're not doing counter service anymore (full service now, servers have their own bank for cash transactions...
Two nights ago we had a storm and internet was out at closing time. My employees could not run their shift review and therefore could not see what card tips were owed to them. Can I run a shift review for my employees the next day? Or what is the b...
