Mobile Order and Pay Dining option

[avascimini]

We are a tiki bar/restaurant on the water. We have toast Mobile Order and Pay for our boat slips and various chairs throughout our restaurant so that guest can order for themselves in these areas with servers helping this process. The issue were running into is an affective way to distinguish these tickets from others. We generally plate boat slip and chair food as to go food for ease of consumption in these areas. The issue is when these tickets ring into the kitchen the only way for them to know it is at one of these dining areas is by table number. Is there a way to treat these orders as a dining option that acts as take out so that these orders can be defaulted to highlight in the kitchen as take out orders do? If not is there any way to draw more attention to these tickets so the cooks know to plate them differently?

Thanks!

[rcmck]

Assuming you have designated tables for MO&P,  table naming isn't restricted to numbers, you could give those tables some unique names that would be more obvious.
For example.

[wildgoose]

Thanks.  We have done that as well.  It is the only thing we have right now, but the Dining Option is the most noticeable which is what I was hoping for.  All good suggestions though and I appreciate all of the comments.  

[Ebauer032377]

I have this same exact problem as I want to clearly identify the mobile order and pay like a to go order so the team knows how to plate them differently.  Come on Toast lets gets some actual hospitality people with decades of experience to help you develop your product vs someone who just writes code and has no hospitality experience.  This is a basic need and should have been thought of during the build and testing of mobile order and pay. 

[Rob]

I believe this was a rushed development feature to help locations during COVID-19 to have an answer and stay aloft (I could be wrong about this, though), which is why it may feel "clunky" at times, but we are aware of this, and I have let the team know if this feedback!

[JesseQ]

I believe I came up with a pretty good work around for this!  I have been having the same issues.  We are using the Mobile Order and Pay for room service orders, we need them to be plated as Takeout.  Table numbers and everything were still being missed by staff.  

What you can do, especially if you use a separate menu for these orders, you can set an automatic COURSE for everything ordered in that menu.  Make one that says "TAKE OUT" or whatever you need. It comes in bold at the very top where it would normally say APP or ENTREE.  Much more noticeable.  Just make sure you enable that new course on your KDS so they are actually visible.