Non-Toast Gift Cards stopped working suddently

[mdR1P]

We have some physical gift cards with mag-stripe that we've had in-use before we started with Toast. We have been using them without issue and planned to run through them before ordering Toast supplied gift cards. Last night I went to activate a card and the system would no longer accept any of these cards with the error message "Card is not valid at this restaurant." I have on-hand a card I made two weeks ago for a giveaway that hasn't been picked up. It activated with no problem, even printing a confirmation chit. Even that card cannot be redeemed or be read via mag-strip OR manual entry to check the balance. When I went back to transactions from that day, I can't open the card transaction on the back end, getting a Toast server error message on the computer. Has anyone else had issues, or can anyone offer assistance?

[rcmck]

Ok, kind of what I was thinking, maybe an integration was in use and the active and inactive  cards where never actually imported into toast and maybe the integration was removed? Definitely more of a job for support, if you share your case number Rob the community manager might be able to get your case escalated. 

[Rob]

This is definitely going to need support assistance to resolve. I'm happy to investigate the ticket as well; just provide the case number here, or you can send me a DM if you prefer! 

[mdR1P · Accepted solution]

Thanks, after several hours getting bumped around in support, I finally got bumped up to someone in Payments/Gift Cards who was able to "shake the tree" as they put it and get the data set of the imported cards reconnected. I'm not sure if it was a software update, or rearranging of our location accounts that disrupted it, but it seems to all be working again thankfully. 

[rcmck]

Glad you got it resolved!