11-24-2023 07:51 PM
I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the payment status. During busy times, our staff could easily identify which orders required payment and confidently handle them. However, with the transition to Toast's kitchen slip, this information is missing. When there are 15 orders ready, I have to navigate through all the orders on the POS screen, which takes a long time to determine the payment status. There should be a field or indicator displaying whether the order is paid online or not on the kitchen slip so staff can simply hand over the food without being worried asking to pay twice, or if anyone has any other suggestions that can save time during busy time to determine order payment status I will be a great help.
11-24-2023 08:57 PM
If you use printed tickets you can turn it on in the footer, if you use kds it is not supported yet but coming in the future according to this article . https://central.toasttab.com/s/article/Adding-Due-Times-Ticket-Counts-and-Payment-Status-to-Kitchen-...
11-25-2023 02:55 AM
I do use a printer for kitchen receipts. And I checked my settings and I am sharing the screen shot. The setting is already enabled but I never seen the msg saying payment required. I will to check the receipts tomorrow carefully.
11-25-2023 04:36 AM
Ok, it also requires an expediter printer, doesn't print on prep station printers. https://central.toasttab.com/s/article/Setting-Up-an-Expediter
11-25-2023 12:01 PM
Ok so I managed to show the payment status on the bottom of the receipt but what is happening now that it is printing two tickets and the only main difference is that on the bottom of one of them it shows payment status.