Suggested Gratuity on checks with Gift Card Payments Applied

[TwinOwls]

When a check is paid with a gift cards and there is a remaining balance paid with a credit card, the credit card receipt for suggested gratuities only show the suggested gratuity for the remaining balance and not the original total. Is there a way to adjust that suggested gratuity with this split payment?

Thanks for your help. 

[Rob · Accepted solution]

I was able to get more information from the product team. This image, I think, best explains the expected outcomes!

 

[kbmeadowlark]

Rob,

I see your update - however I am seeing the same issue still despite the expected final outcome. We just had a check where a guest paid with the full balance of their gift card & the server ran their credit card for the remainder, and on the signature receipt the suggested tip totals decreased to percentages based on the amount the credit card was ran for, not the bill total.

[Rob]

Sorry to hear this issue is still occurring! Could you send me a DM with the case number (or post here if you want) for your support case?

If you don’t have a support case yet, I’d recommend creating one so the team can troubleshoot using the specific example and better understand why this isn’t working correctly! 

[kbmeadowlark]

Case #18606091

[kbmeadowlark]

Hello Rob,

Just following up on this!