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tap to pay works but not swipe or chip reader on main payment terminal

So today my chip reader and swipe stopped working. I can still do Tap to pay but not all card that come thru are tap. i would then have to Key in all cards that don't. I've tried resting the kiosk, I did I full power down, I've cleaned the reader, and I've even tried looking for updates. nothing I have tried is working so if anyone else has an idea  before I call Tech support that would be great. Thank you guys.

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