05-14-2024 02:15 PM
We've been using the Toast system with one location and a kitchen printer. We got the toast handheld to use at outside events and in our outdoor space. Do we need a separate printer for this handheld? It says the handheld and printer need to be on the same wifi network - but we were told not to use wifi with the in-house system, so we are on ethernet. I put them on the wifi, however, our kitchen printer shows as being offline, so neither the handheld nor the in-house system will print. Once I toggle back to ethernet, the kitchen printer works. Obviously, we cannot use an ethernet cord with the handheld outdoors. So do I need a separate printer for just the handhelds?
Solved! Go to Solution.
05-16-2024 12:15 PM
Switch is not necessary, that's if you have more devices than the router has ports. You just need Wi-Fi from the toast router to get the handheld to work and to be able to see any printers on the network, as far as I know the Z3 has wireless built in an the access point is not needed either, if you are not seeing the toast wireless networks I would try a reboot or contacting support and let them know you don't have Wi-Fi from your router.
05-14-2024 02:28 PM - edited 05-14-2024 02:28 PM
Wifi and Ethernet connections are the same network, you use the handheld on wifi and it will still print to kitchen as long as it is on the right wifi network usually restaurantname_toast
05-15-2024 11:50 AM
thanks for helping out - we are connected to the same wi-fi - the printer is working from the kiosk but on the handheld it says it's off line. I can't get it to even find the printer.
05-15-2024 12:20 PM
Could you share a picture of the wifi settings on the handheld?
05-15-2024 01:18 PM