Toast Handheld and Kitchen Printers

[MaryRopes]

We've been using the Toast system with one location and a kitchen printer.  We got the toast handheld to use at outside events and in our outdoor space.  Do we need a separate printer for this handheld?  It says the handheld and printer need to be on the same wifi network - but we were told not to use wifi with the in-house system, so we are on ethernet. I put them on the wifi, however, our kitchen printer shows as being offline, so neither the handheld nor the in-house system will print.  Once I toggle back to ethernet, the kitchen printer works.  Obviously, we cannot use an ethernet cord with the handheld outdoors. So do I need a separate printer for just the handhelds?

[MaryRopes]

I don't have the ubiquiti - actually not sure what that is.  I saw in this diagram on the setup a 'toast network switch' we don't have that either.  when we first installed the hardware, we couldn't get the printer to work - we just have the kiosk and the kitchen printer - and we were told to plug the printer into the kiosk directly - the printer did work then.  I wonder since the printer is directly connected to the kiosk, if that it what is causing the handheld to see it as being offline - if that's the case - any idea on how to fix or do I need to get this switch?

[rcmck · Accepted solution]

Switch is not necessary, that's if you have more devices than the router has ports. You just need Wi-Fi from the toast router to get the handheld to work and to be able to see any printers on the network, as far as I know the Z3 has wireless built in an the access point is not needed either, if you are not seeing the toast wireless networks I would try a reboot or contacting support and let them know you don't have Wi-Fi from your router. 

[MaryRopes]

I can't find my response from this morning - but I saw someone's comment come across today - I do need the ubiquiti device - to have the printer connect to that and then the handheld will work - can't thank you guys enough for your help on this !! great community help!

[rcmck]

Did support tell you that you need the ubiquiti device to have Wi-Fi? I don't have any experience with the newer routers just the much older one, but I thought they still had the Wi-Fi built into that model at least. Just curious in case this comes up again in the future. 

[au79teahouse]

It is interesting that I had exact the same model of meraki router. I was told it is just a switch when we first signed up. I am shocked when you mentioned that it has a built-in WAN. It doesn't seem to have WAN unless it was turned off before it was shipped out.