Announcing Toast IQ: Your New Superpower

[jenni]

Hey Toast Community,

We're so excited to announce Toast IQ, a new conversational AI assistant built right into the Toast Now app and Toast Web. We mean it when we say this is human-boosting tech. It’s designed to be your new superpower.

How it works

Toast IQ is built on billions of data points from across the Toast community (that's ~148,000 locations!) so it's purpose-built for hospitality. It understands the chaos and the language of a restaurant.

It doesn't just answer questions, it proactively surfaces insights and helps you take action, all in plain English.

• Ask complex questions: "What single change would improve my business most?" or "Which shifts are driving the highest labor cost?"
• Take action instantly: "86 all items with avocado" or "Adjust a server's clockout from Friday's dinner shift."
• Get proactive insights: A personalized "For you" feed flags trends and opportunities, like a major event in your area that might affect staffing.

Real-world results

Don't just take our word for it. Romain Bernus, Co-Owner of Le Petit Four Bakery, said Toast IQ turns hours of late-night reporting into "instant clarity."

His favorite part? He asked about daily drink sales and learned that one barista was averaging 76 drinks per 60 minutes. He immediately gave him a bonus. That’s what this is all about: using tech to spot and reward the great people at the heart of hospitality.

A boost for your beverage sales

We've also partnered with The Coca-Cola Company to create an exclusive feature inside Toast IQ. It's designed to help you improve sales of high-margin items like beverages. It can proactively suggest menu optimizations, like adding enticing photos or descriptions for your Coca-Cola products, that you can accept in just a few clicks.

Toast IQ is available now for all U.S. customers on iOS and Android. Open your Toast Now app or log in to Toast Web to check it out! We built this for you, and we can't wait to hear what you think.

You can learn more about Toast IQ here: https://pos.toasttab.com/products/toast-iq

[ashokr]

Hi Jenny and Rob

i have a ton of feedback for the AI interface mostly based on how I built my own home grown version. But the easiest to respond and provide is through the AI agent itself rather than going to a website, email or customer support ticket. 

I want AI to take my feedback directly and the ln send to proper channels. 

[tinathom]

I just started experimenting with it tonight, and it was amazing. I think it will be extremely helpful gaining insight into sales and operations. Maybe I missed it, but is there a way to print the conversation or reference it back? I was pulling up some sales data and wanted to pass it along to others, but I didn't see an option. In any case, great addition!

[Rob]

Love to hear that the experiment is going well! Definitely feel free to make a more in-depth post about how you used IQ and the results; it could give other restaurants ideas for taking advantage of this new tech! 

To answer your question, there isn’t a native “print conversation” feature within Toast IQ yet. For now, the recommended workaround is to copy and paste conversation text into a document to share.

[tinathom]

I am really surprised this function is not getting more attention. It is so good, or, as my husband gleefully exclaimed is "badass!" And now, I am seeing a history of conversations! This tool is so much more helpful that running reports and feeding into another ai program. For example, I wanted to see sales numbers comparing Oct 24/25. I realize those numbers are easily accessible in reports, but then I told it we opened an extra day in April 2025, what was that impact? It responded easily with numbers, percentages, and divided it into categories driving higher sales. We added doordash in 2025, what was that impact? Again, easily provided numbers and percentages. One of the lower sales categories was showing up as "unmapped", what did that mean? What were those? It explained what they could be and offered to identify what causing the unmapped sales. Identified the issues and gave solutions. This all in 5 minutes. Well done Toast IQ!