AWS Outage Impacting Toast Systems (Offline Mode Checklist)

[katherine]

Hi Toast Community,

We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.

Subscribe to our system status page to receive real-time updates as we work to resolve the issue.

Katherine

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Update: We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.

[halterca]

It is suggested that we print Merchant receipts but I am unsure how to do that. Where can I find how to do that? Is it just a signature receipt. Even if it was just a tap transaction?

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[mik]

Run card like normal on hand held..have them go through the payment steps on hand held then, recall the closed check on the hand held, highlight the creditcard payment and press receipt. print itemized signature to whatever printer is connected to your handheld. Haver customer sign and keep fpr your records.

[katherine]

Thank you @mik.

@halterca the following article gives additional guidance and can be used to print receipts: https://central.toasttab.com/s/article/Reprint-and-Resend-Receipt-from-Payment-Terminal

[swordfishkat]

Isn’t it impossible to do shift reviews for servers if all reporting is down? Are we just supposed to operate in offline mode and cross our fingers that it’s back up before a server finishes their lunch shift?