AWS Outage Impacting Toast Systems (Offline Mode Checklist)

[katherine]

Hi Toast Community,

We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.

Subscribe to our system status page to receive real-time updates as we work to resolve the issue.

Katherine

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Update: We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.

[mjcorley]

How do I update orders and invoices in the Toast Catering portal with the site down?    I have invoices for events happening today that need adjusted and sent for payment.   When does this expect to be fixed?  

[katherine]

We currently do not have a way to update this information during the disruption.

As for a resolution from AWS, we're being assured that this is actively being worked through and the team will update the Toast Status page as soon as we receive and confirm resolution.

[dowford_43691]

This whole situation is unacceptable.  We're approaching 10 hours since the first report and "appear" to be no closer to a solution.  I've never experienced an outage this long.  Copying and Pasting updates makes it look worse.  We need an update that actually has substance to it.  

[rcmck]

Nothing they can do but that, amazon is the root cause, can only wait for them to resolve it. 

[au79teahouse]

Just a suggestion for future improvement. Toast needs to allow "quick edit" in local devices during offline mode.