AWS Outage Impacting Toast Systems (Offline Mode Checklist)

[katherine]

Hi Toast Community,

We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.

Subscribe to our system status page to receive real-time updates as we work to resolve the issue.

Katherine

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Update: We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.

[KDixon]

Unfortunately you would have needed to have offline credit card processing enabled prior to the outage.  Why this isn't enabled by default is mind boggling.  Thankfully I enabled the option during store setup.

Wish your operation the best today. 

[Dora-Zapata]

Thank you very much for your kind words and good wishes. I truly appreciate it. Hopefully, the issue will be resolved soon

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[Daniel91]

My tablet logged me out and now requires the email and password. But when I put it in it won't connect. Anyway around this? I can't ring customers up. And when I try calling the support line it doesn't connect me to anyone

[Deagan]

Can you ‘close the day’ if toast is still offline?

[Deagan]

Toast needs to allow local updates to POS during outages.  We were unable to bring items back into inventory all day…. It made an already hard situation worse…