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AWS Outage Impacting Toast Systems (Offline Mode Checklist)

katherine
Community Manager
Community Manager

Hi Toast Community,

We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.

Subscribe to our system status page to receive real-time updates as we work to resolve the issue.

Katherine

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Update: We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.

36 REPLIES 36

Why doesn't Toast have a redundancy plan in place with another cloud provider like Google or Azure?

We had loss of 30% and 40% online sales at our two restaurants.  Is there any compensation from Toast for these losses?