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drdgreen
Soup III
since ‎04-10-2025
Thursday

User Statistics

  • 18 Posts
  • 1 Solutions
  • 0 Kudos given
  • 4 Kudos received

User Activity

Where to find information on a Case Number

4 weeks ago
When we call help or work with someone in Technical Escalations, on occasion a case number will be created.  I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...

Bug: No Adjustment to Gratuity on Partial Refund of Catering Invoice

4 weeks ago
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...

Reconciliation of Tips & Gratuities in Labor Summary Reports (screen and the export don't reconcile)

05-15-2025
We have noticed that Tips and Gratuities for our Delivery and Catering employee in various labor and time entry exports do not reconcile to what shows on the screen for these reports and the values from the relevant invoices (which are generated in C...

Time series of items sold

05-14-2025
Can someone tell me how to generate a simple time series of items sold (with modifier details) for a custom date range. The instructions for the Product Mix report indicate that this can be done, but the report I get keeps giving me totals for the da...

Critical Reporting Deficiencies - CSV Exports (Toast Catering) , Menu Breakdown Report (Toast)

04-10-2025
We are attempting to extract data from Toast and manage it with Power Query to streamline our order management process for catering events and holiday meal orders; the goal is to improve efficiency and eliminate errors associated with hand tallying i...
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