Toast Community

QR code ordering at a hotel - can guests add room numbers in mobile orders?

We have poolside QR codes at our hotel, and want guests to be able to use their room number as an option to pay. I understand that Opera may not talk to Toast in a way that would allow a guest to close themselves out, but I want a way for the guest t...

Service Charge - Not Calculating Correctly

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...

Reopening Shift Review Throws off Drawer

We recently had an issue where we closed out a servers shift review and put the cash she owed into one of the drawers. For various reasons we then had to undo the shift review. The next day, the drawer was showing that it was under. After spending a ...

Resolved! TOAST Online Order & Pay

I originally had the order and pay system set up to collect a payment each time they order however I want the guest to be able to order and pay as they go or settle at the end however after I made the changes in the system to a tab based set up it wo...

Resolved! Sorry, you cannot make updates to order from this online ordering providers

About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...