Toast Community

Sdaniel

Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...

Sdaniel

Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...

Sdaniel

Hi everyone,I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. Aft...

Sdaniel

Hi all!We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table ...

Sdaniel · 03-17-2025

Hi everyone,We have promo codes available for our office workers to place delivery orders through our website, to be delivered to the office. The promo code covers the full cost of the meal, but the driver tip is driver is paid using a credit card. W...

Sdaniel

I think this may work. I am going to be doing more testing with one of the locations next week, but I think the problem with my set up was that I was more focused on dine in orders. I've switched everything to look more similar to your diagram. Finge...

Sdaniel

Hi!Originally, the LTO Beverage Menu was only routed to the Barista station. However, for testing purposes, I also assigned it to the Food Prep station, following Rob’s instruction:Ensure that both the drinks and food prep stations are assigned to th...

Sdaniel

Of course! Here is the Limited Time Beverage Menu Group: Both Food and Barista Prep Stations are assigned.Using this location as an example, but here are the printers assigned to the food and Barista prep stations:Item Routing: I had set more rules b...

Sdaniel

Thank so much! The Toast agent made it seem like there wasn't an issue and I wasn't getting much support. I appreciate you sharing the link.

Sdaniel

Hey Rob!Thank you for sharing this! I did some testing and part of what I am looking for works... the problem I am having now is that dine in food that was assigned to the Food prep station now routes to our barista prep station. I looked through the...

Toast Community

User Statistics

User Activity

Customer Lookup Unavailable when Offline

Item Routing

Packaging Options Missing on Website

Incorrect Table Number on KDS

Promo Code - Toast Delivery

Re: Item Routing

Re: Item Routing

Re: Item Routing

Re: Customer Lookup Unavailable when Offline

Re: Item Routing