Toast Community

Sdaniel

Hi everyone!We signed up for the Contests beta, and a store recently pointed out that one of their employees isn’t appearing as an available selection. After reaching out to Toast, the agent mentioned that it may be related to the employee having an ...

Sdaniel

Hi everyone!I was wondering if anyone knows how orders that appear as remakes on the DoorDash tablet flow into Toast.Over the past couple of years, I’ve transitioned out of an operations role and rarely look at orders on the tablets anymore. Today, I...

Sdaniel · 04-07-2026

Hi everyone,Have there been any recent reports of issues with rewards? Some locations have mentioned that guests can see their birthday rewards available in the app, but when they visit the store to redeem them, the rewards are not available for rede...

Sdaniel · 02-16-2026

Hi everyone,I’m looking for guidance on the best approach to setting up location groups for a specific scenario.I’ve been building menus for quite some time and have experience working with location groups. Currently, Egg Harbor operates in three sta...

Sdaniel · 12-31-2025

Hi everyone,W seem to encounter issues each time the branded mobile app is updated. Typically, when a problem arises, I open a case, it gets escalated to engineering, and it’s resolved, but with each new update, something else disrupts the customer o...

Sdaniel

You may be correct in that it's a newer feature. I had also not seen it before. I opened a case with Toast, but the agent said we would manually have to create a new order and discount it, which seemed odd. I have a call scheduled with DoorDash next ...

Sdaniel · 08-10-2026

That is good to know that they are actually working on a pop up, as we have also had issues with orders being placed at the wrong location in the past. We have seen a decline in these, though, which is great to see. I do think this updated final revi...

Sdaniel · 08-10-2026

Hi! This past week, I noticed a change in the checkout flow where you’re now given time to review the details before the order is submitted. I was out of the office for a bit, so I’m not sure exactly when this change was made. This is the update I no...

Sdaniel · 05-26-2026

That’s a great point! It would be really helpful if there were a clear indicator showing whether it had already been used. In one instance, I found that the customer had entered the wrong birthday when signing up. But overall, it seems like this is m...

Sdaniel · 05-26-2026

@Tinku_S , are you having any issues with birthdays rewards? It was flagged by a manager that customers can see they have a birthday reward available, but it's not available for redemption on Toast device.

Toast Community

User Statistics

User Activity

Contests

Door Dash - Remake Order

Rewards - Birthday Reward, Insufficient Guest Balance

Location Groups

Branded Mobile App

Re: Door Dash - Remake Order

Re: Ordering to wrong location

Re: Ordering to wrong location

Re: Insufficient Rewards Balance" error during guest checkout

Re: Insufficient Rewards Balance" error during guest checkout