Expo Tickets Disappear

[agussak]

Hi,

we are having an issue where tickets come up and then disappear from the expo screens and appear green on the front end display which makes it look as if the order has been completed, although it has not.

The ticket display is correct on the devices

this happens randomly and not just with online or third party orders, it can happen to any order placed .

Does anyone have any suggestions where  and how to fix this?

[Rob]

Hello! Thank you for reaching out. Our customer support team may need to investigate to troubleshoot the tickets. If you have the ticket numbers, you can use the audit history to review what happened to them. You can also check out this community thread for a visual representation of the audit history: https://community.toasttab.com/t5/back-office-team/view-order-updates-auditing/m-p/11313.

Displaying additional details about an order - - Platform guide
 

[rcmck]

There is a possibility someone is just messing around with the KDS, make sure you do not allow the KDS mode permission for employees who shouldn't have it. Any device can be put into KDS mode as an expeditor if they have the permission, or the passcode of someone who does, including handhelds. Like Rob said if you have some check numbers and dates when it occurs  you could use the audit log to see if they are being fulfilled from another device.