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KDS tickets moving to the front on Expo KDS after a prep station bumps the ticket?

mmm2306
Soup II

a month ago - last edited a month ago

When a prep station bumps a ticket, the ticket is moving to the front on the Expo KDS. This is causing issues at our Drive-Thru since the order of the tickets displayed are the orders of the cars in DT. Does anyone know if this can be changed? We are only seeing this after we changed from one level expediter to two level expediter. Thanks!

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3 REPLIES 3

Rob
Community Manager
Community Manager

a month ago

Hey, thanks for reaching out. When looking this up, I found that the "Rush" feature does this. If individual item fulfillment is enabled, the "Rush" action appears in the Individual Item Dialog next to the Print button. If it's disabled, "Rush" should be displayed on the far right when "action mode" is visible. Let me know if that helps or if you have more questions! 

Rush an Order on KDS
Set Up KDS Two-Level Fulfillment



Robert Anderson, Community Manager
Toast

mmm2306
Soup II
In response to Rob

4 weeks ago

Hi Rob, I don't think this is the issue, RUSH does not show on the screen, I don't believe anyone is enabling it. 

Thanks!

Mai

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rcmck
Dessert II

a month ago

The ticket turning green and moving to the front when all prep stations are fulfilled is how it works with single and two level expeditor, so I am not sure why it wasn't happening before.  Maybe you could share a little more about your setup before? With the current setup though there is no setting to stop the ticket from moving to the front when all prep stations fulfill. 

You could possibly workaround this by creating a "ghost" prep station, and  in your menu add this ghost prep station to all your menu items. Since there will be no actual KDS device with that ghost prep station assigned it will be impossible for the ticket to be completely fulfilled and move to front of expo. (assuming independent prep station fulfillment is enabled) Though if the ticket is fulfilled at expo 1 it will still move to the front of expo 2, so depending on your workflow it may not be a fix, again If you could maybe share more about your workflow and setup and how it was before the 2nd expo was added that might be helpful.