Gift Card Promotion

[chrisMKE]

Every year we would do a promotion with our gift cards around the holidays.  Buy $50 get $10 bonus that had to be used between January 1 and March 31st.  We are currently using the Toast Gift Card program.

We have an easy program for our physical cards, but I am not sure what the solution is for the guests that buy e-gift cards.  

[chrisMKE]

Hello,

Yes we are having the same issue.  We want to offer the guest $20 per $100 and have them have to use the $20 between January and March.  This drives traffic to our restaurants during a slower period.  We have to do a work around which is to only offer that with physical gift cards that they purchase from our locations or we mail out with a paper certificate that is numbered for tracking purposes and an expiration number.  We will set that discount code up in Toast.  Not the best idea, but the only way we can do at this point.

[BeverlyRace]

That's similar to our work-around solution, except that we run a group of the $25 Promo Gift Cards and then each day, pull up the e-version of that gift card and send an email to the buyer thanking them for their online purchase and including that link for their $25 e-gift card.

Easier for our operations staff than a mix of gift card and paper certificates, but the downside is no expiration dates on the bonus e-gift cards.

AppSuite's program was somewhat clunky with its MICROS integration, but now we'd be happy if Toast would integrate with them and get this feature working.

[bottletheory]

Hi - how do you know who purchased the gift card if it was purchased online? 

[BeverlyRace]

There's probably an easier way that I haven't learned yet, but these are my steps:

* Search for Gift Card Transactions on Toast Home Page

* Enter Date Range if needed

* Locate specific gift card transaction (may need to Search Payments by Credit Card Number to get this info) and click on that line item

*  ORDER DETAILS will pop up

* Scroll down to grayish area under MENU ITEM

* Click on that line and CARD DETAILS will pop up, including Purchaser Email data, link to view online Gift Card, etc

Hope this helps!

[bottletheory]

Amazing I've been spinning in circles for an hour trying to figure this out. 

THANKS!