I'm looking to communicate with someone who is following usali in a resort environment with toast. We have to change how we are entering "in house" tickets in toast so that they are zero.
Wanted to caution others about an experience we just had with Toast Support. We had filed several tickets related to a systems issue. Within several hours of filing the ticket, we received a call on our main line by an individual claiming to be To...
Hello toast team, we are reviewing rewards activity for our accounts since we received the following suspicious activity mail; after following the instructions of the following link: https://support.toasttab.com/en/article/Taking-Action-Against-Suspi...
Hi there,When preparing for our first payroll, my onboarding specialist, Dara, assisted me with setting up two off-cycle payments. Attempting to do that again, I could not figure out how to do it without running an actual payroll. I talked to payroll...
Is this posssible?I woudl like toast developer access. I am working on my new website and want the rewards to be integrated through toast POS. Need access to toast webhook andn developer access?
I have recently been requested to lead our team selling Bottles, Cocktails & Merchandise. I am trying to institute some feedback to those working to be focused on the goal going forward. I am having a difficult time pulling a report that is success...
Hi there, Toast Community! My name is Kelly and I own St. Joe Community Taproom in St. Joseph, Michigan. I've used Toast Payroll for over 5 years...ask me anything!I've been in the industry using payroll solutions for 20 years now. From local CPA off...
Has this happened to anyone else. The 6% state sales tax at the end of the month that Toast is calculating is wrong. It is adding more to the number that what the business needs to pay to Uncle Sam. This has caused our accountant to pull their hai...
We want to use the tip pooling functionality, but are having difficulty managing the hard cut offs of the day parts/services. For example, if "lunch" ends at 3PM but the lunch servers have tables (and therefore tips) that run over until 4PM, how do w...
We are having difficulty managing comps for items that include a flat excise tax. We are a bar and bottle shop. Bottles sold at retail have both sales tax (% of price) and excise tax (flat amount based on size of item). We have been able to program i...
When is the Contact Settings going to get upgraded to NEW?We use these contact settings for daily emails to our managers and the owner group. We have four locations. Separate concepts/ not a chain. These reports should be customizable. Huge issue ...
We've been dealing with this issue ever since we switched to Toast. Two completely unrelated customers (they don’t know each other and have never interacted) are being assigned the same guest profile, even though they’re registered under two differen...
I have a pretty specific question, but hopefully someone has experience with this!We are a restaurant that does quite a bit of catering. We have to charge tax based on the delivery address, not the address of our restaurant, according to state law. T...
Super perplexed at the way Toast Payroll handles the TAFW settings and have been told twice now from Toast Payroll expert care that there is nothing they can do. So maybe I'm missing something...Our state (Washington) requires a Time Away From Work ...
SummaryPlease add a setting to block or control partial card payments. Today, if a card has insufficient funds, Toast can auto-accept a partial payment. We need the option to decline partials or at least prompt before accepting them. This was availab...
