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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Offline

Nice when aws went down and system went to offline mode, but who covers declined credit card transactions.  I guess the business looses. 

Toast Outage- helpful lookouts

Hey everyone! We may all have different random things that pop up from the internet outage yesterday and I thought we could help each other out by letting each other know things to keep our eyes open for so it doesn't surprise bite us later.Labor Sum...

Resolved! Cash back

Is there anyone out there that operates cash back in toast?  For example a customer pays by debit/credit card say £50. this covers £30 for food and the balance of £20 is paid back to the customer in cash.   How do you record this transaction in your ...

look up orders by device ID

Does anyone know of a way to filter orders by the device ID that the order was placed on?I've got a random open/unpaid check from Tuesday on a check that was actually paid and closed on Tuesday.  It looks like the ticket populated on a handheld yeste...

Togo Cocktails

We are starting to do togo cocktails that we package ourselves.  Meaning a customer can get any alcoholic beverage ( margarita, jack and coke, miller lt) in a togo can that we then seal the lid. I am looking for a way to include a charge on all togo ...

Prep times not working properly

Prep times are configured correctly in the system, however, they are firing items whenever it feels like it. No rhyme or reason to it. I have reset KDS, cleared cache and data. Nothing seems to work. The prep times work just fine at other 2 locations...

Checking Waste

Hi there, I really need a simple function to see what items went to waste per day rather than just getting a total of the money lost in the Reports > Menus > Food waste breakdown.  The suggestion from the chatbot:Navigate to Reports > Sales > Orders ...

Recruitment Module

The recruitment module appears to have been forgotten by Toast. It is long in the tooth. A rewrite was mentioned to me years ago, but nothing has changed. Is anyone using the recruitment module? This question has been asked before, but no one answere...

Tip Suggestion with Split Payments

Hi all! Just wondering if anyone has noticed this. When a guest pays partial card and partial cash, the Tip suggestion is only based on the amount paid on the card. My servers get very frustrated with this. A guest could pay a $200 bill with $100 cas...

Credit card surcharge on Z report

I know that the credit card surcharge is listed in the non-grat svc charge.  Is there a way for the amount of the surcharge to be listed separately in order to track what is being collected in my books for credit card surcharging?

Tip Outs Between Employees

Is there anything on the road map to accommodate servers voluntarily tipping out other employees from the day's shifts within the POS system?  I.e. a server deciding to tip out a bartender $20 from their credit card tip total and having that reflect ...

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