Gift Cards and Toast Rewards

[KT]

We are deep in conversation regarding gift cards and points.   Guest earn points when they purchase a gift card.  Do they also earn points when the pay with the gift card?  If so, is there a way to change that in the settings?  We have a couple regulars that I feel are earning double points by purchasing a large gift card, and then paying with that same gift card every time they come which earns them double points correct?  I thought it was one or the other.  Just looking for clarity.  Thanks!

[rcmck]

They do not earn points when purchasing gift cards, (toast gift cards at least, I don't know about third party) but they can earn points when using the gift card to pay for purchases. 

[au79teahouse]

@KTI can confirm @rcmck  is correct. Customers don't earn points for gift card purchases. They do collect points when they pay with a gift card. So there should not be an issue with double earning on points. You can verify on that by checking your customer's rewards transactions.

[Rob]

Hey @KT I also wanted to point out that if you have a Toast Loyalty and a customer purchases a Gift card I believe they get loyalty points, and if you have "Allow gift cards to be discounted?" on, then they can use those points to purchase a new Gift card. I'm not sure if this is what you mean by "Points" or not. 

[rcmck]

In my experience they have not earned points when purchasing gift cards. I was able to find this in toast central.