Hey Toasters! I want to look into doing the surcharge fees for credit cards but it sounds like using the Toast Credit Card Surcharge system will increase our credit card rates, even if we stop using the surcharge system the higher rates will remain.....
We use Toast Payroll + Tip Management and I am trying to find guidance on how processing a refund would effect tips owed to an employee where the refunded amount includes a tip. We pay our employees tips owed with their wages on payroll every two we...
Is there no way to print a date and time on paper drink chips?
We're two days into Tip Management. So far, we're find other than a few questions we cannot get answered. I've spent hours, two days in a row being transferred to Everyone and their Brother, who doesn't have the presence of mind to admit they don't...
I had an event that run a tab on their alcohol. The bartender at the end of the event charged it out to "House Account". How do I get it closed out or transferred to their original account to be paid and charged out?
Can someone please explain why the net sales on the monthly sales summary report and the monthly net sales on the product mix report do not match! They always have before! Now when trying to plug numbers into our income statement I don't have accura...
Is there a way to track a deposit redemption to the original deposit? For example, on an invoice, when I scroll to payments, I can see when the deposit was redeemed but I can't track to the actual deposit payment. Sometimes, the date and time make ...
Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...
Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...
Our receipts are now printing with a $10 credit if paying with QR code. This was never authorized on our end. Any help on how to fix this and why it happened? TIA!
Hello,We occasionally receive charge backs from customers that order on line. Is there any way to challenge these or we out of luck?
My printer reports are not matching to what is being put in toast app. I am being ripped off a lot of money from the paperwork that I already have compared to what toast has I need all my printer reports So far I’ve gone through six and I’m missing $...
Hey all, we are looking at creating a program for our team where each month we load an assigned gift card that is unique to an employee with a predetermined monthly allowance. The idea is that we want our team to also be our guests and experience din...
