Has anyone reconciled Toast Deposits to Net Sales - I can't get it to tie.

[mel1468]

I'm banging my head against a wall and the Toast people can't give me a straight-up answer.  The toast deposit doesn't reconcile to the net sales.  In fact it looks like Toast is shorting us in the deposits when compared to the net sales.  In other words, the deposits are always short when compared to the net sale reconciliation. 

[rcmck]

Are you referring to the credit card deposits? Net sales includes cash sales as well, and even if you had zero cash sales net sales would not show credit card fees. Use the payout overview report, or settled deposits daily breakdown to compare bank deposits. 

[mel1468]

Thank you, but it is far more complex than that.  One of my operations doesn't received cash.  So that's not an issue.  There is sales tax, tips, credit card fees, more toast fees, future sales (deposits), etc. Not even the Toast staff has been able to reconcile it yet.  

[lmbc]

I have this same difficulty...What is the formula to tie to toast deposit? I know you back out cash sales, but it seems more complex.

[Noob]

Do you use 3rd party delivery services integrated with Toast (I'll use Doordash as my example but they all do this to a degree but to confuse matters worse each delivery partner (Doordash, Grubhub, Uber Eats etc. have slightly different outcomes on how they reconcile))?  If you do I found that if you have a Doordash order with a discount on it the discount is NOT deducted from the Toast Net sales which throws off reconciliation.  I searched for weeks through a few different locations, constantly reaching out to Toast but as in your case I couldn't get any results until I finally figured it out on my own.  I then followed up with Toast and said that they are essentially displaying incorrect Net sales but they stated they know it works like this but are not changing how it works and closed my support case on it.