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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Catering Reporting

Hello!We are seeking for the most efficient way to clearly separate catering sales in Toast. While we don't use Toast Catering, we offer catering through ezCater. Our managers receive the orders and manually input them into the POS. To track these sa...

Gift Card payment on credit card receipt

We are having a recurring issue when someone is paying a partial balance with a gift card, and the remainder of the balance with a credit card. To my knowledge, there is no way for the gift card payment to show as part of the itemized receipt on the ...

Resolved! Sales by Day of the Week

Is there a way to run a sales summary report for specific days of the week? We like to compare Mondays to Monday, Tuesdays to Tuesdays, etc.  The only thing I've found is to download the sales summary daily, then build my own database,  This seems cr...

Net sales from Door dash, Uber Eats, Grub Hub

I recently integrated with all the 3rd party delivery services and thought that this would simply my sales reporting. Unfortunately, toast appears to only track gross sales without showing all the fees(commission , adjustments, marketing fee, etc.) t...

Resolved! PMIX- order lookup

HI All! Does anyone know a way to look up order order details of a particular item on the product Mix. We do thanksgiving meals and we take the order in 3 different steps and then check each step to ensure we are 100% correct, no one wants to screw u...

Resolved! Insert Google Tag Manager

Hi All I’m trying to insert my Google Tag Manager but only see the google analytics field.Anyone know where I can insert my GTM code?Were doing Online order Thank You page tracking, Table Reservations/Korean BBQ table reservation tracking, etc.Maybe ...

House Account - Same Email Error

Currently, the house accounts do not allow an email to be used for multiple house accounts.  When that person leaves and the invoicing/receipts needs to be emailed to another person in the department but already is responsible for another house accou...

Resolved! online receipt printing with expo/kds ticket

Hello team!We just opened a new location, and for some reason, the printer connected to our expo/KDS is printing not only the regular food running chit, but also an extra "online order" receipt for all online orders. I cannot for the life of me find ...

Tab Name

Is there a way to program a Tab name to automatically be the Table number? I have a label printer that will only print tab names. This works great for our take out orders. But there is currently not an option for the epson L-90 to print table numbers...

Resolved! Tip entry requiring manager approval

Hi TeamAt one location, we have a lot of guests who want to sign their printed receipt copy even though we have the Toast2Gos. However, when the server enters the tip on the closed check, it prompts for the manager to authorize the tip. We already ha...

Email Marketing- Issues Loading Images

Is anyone else having issues loading images into emails since they changed how it works a while back. Sometimes it takes me 10-15 tries to get an image to load. And since it does load eventually it can't be the image. This is really annoying as it ha...

Benchmark Reports

Is there a way to actually download the benchmark reports?  As a bookkeeper I feel like it is imperative for my clients to have this information along with their financials.  I can see the reports but can't figure out how to download them or save the...

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