Hey Rebecca,
For closing out the day, you won't be able to close an open check for the same day if it doesn't have a balance due of 0, usually only the case for checks that were entered and paid correctly.
If you have open checks at the end of the night, there could be a few reasons:
- The check was rung in twice by accident, and one of them was in fact paid. In this case, just void the entire open check as a server error. If you discover that both orders were actually made by the kitchen, you may want to comp this order instead, for accurate usage reporting.
- The order was made but not paid for by the guest, in which case we need to eat the cost and get the balance due down to 0. This is usually handled by comping the entire order (which is a check-level discount), but some restaurants set up an "alternate payment method" to handle this.
- The order has a payment on it, but the check was then modified to raise or lower the total, without then also adjusting the payment. In this case, you would highlight the existing payment and adjust it to the current balance.
Open checks at the end of the night can be a big pain! If you need any deeper explanations or have any other scenarios you need help with, please let us know!
Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
