How do I get a hold of the Branded Mobile app developers?

[Aloha]

I have emailed brandedmobileapp@toast.com but they never answer. The branded mobile app settings page on toast keeps saying “action required” for our google play app but we don’t exactly know what we have missed or is missing. Went through the setup video three times and I don’t see anything that we have missed. I wish we can tell from the branded mobile page what exactly is missing or I hope toast add a branded mobile team rep? Our iOS app has been out for almost a week now and still waiting for google.

[lmbc]

 have same issue!

[Aloha]

Did you get any update? Still waiting for them to respond. I emailed brandedmobileapp@toasttab.com  a week ago but still no response.

[Rob]

Sorry to hear about the issues with getting help here. The information below is what I could find regarding contact with this team. If you have a case with support open, I can send that to my team for review as well, let me know if you still need more help after going through these channels! 

Branded Mobile App FAQ

[BestWingsHTX]

SAME. For months now, I have been trying to get our app live in Google Play Store. In our case, Google is requiring a privacy statement. Toast Support told me I would need to retain a lawyer to have a privacy statement drafted. So my website, powered by Toast has a privacy policy created by Toast; however my branded mobile app, powered by Toast requires me to retain a lawyer to draft? I'm fine with using Chat to create a privacy policy, but how do I link it? No one at Toast has given me resolution to that. I've been told that my most recent case regarding this issue has been escalated to engineering with a high priority status. That was November 5th. Today is November 18th and I still have no resolution. If you've gotten your app in Google Play Store, please share what you did to have that happen. Thank you!