I Use Toast Payroll - Ask Me Anything!

[acurley17]

Hello Toast Community! My name is Alex Curley and I am the Chief Operating Officer at Palacios Murphy, a multi concept restaurant and hotel hospitality group based out of Houston Texas.

I have been in restaurants for around 30 years and have worked for groups big and small all over the globe. During this time I have used just about every payroll solution out there, from crazy copy and paste "what if" saturated excel sheets, to pen and paper, to the massive corporate monstrosities.

I have been with Toast Payroll for a little over a year now and find it to be the most fluid, operationally sound, guest and employee centric, cost effective and cost saving, flexible payroll solution out there. It restores our teams to sanity and gives us  lost time and energy back so we are able to focus it on what is really important : the guests.

I would love to share any ways that Toast Payroll has been a game changer for us, answer any specific questions you may have, or just talk shop. I never sleep, and love to engage the restaurant community so please, ASK ME ANYTHING!

For the next 30 days or so I will be actively monitoring any responses so please reach out anytime!

[ayprasad]

Both the Onboarding Consultant and the Classroom trainers were aligned and clear in how was to work and for nine+ months now I've been getting a runaround and being asked to pay for more than what I agreed.

There are other issues, specifically including that even the existing mandatory sick time TAFW is noncompliant with the law.

And still more issues.

It's good in concept, but I find it to be an immature, poorly managed solution. I would not have switched if I had not been misinformed, and I did not have this issue with the solution I came from (and the added benefit is that the other solution assured that it was compliant with the law).

[acurley17]

Hello Ayprasad,

So sorry to hear of your dissapointment. As a restaurant owner and operator with over 30 years of work in the field, I know how difficult it can be navigating the challenges of this industry and how much of a let down it can be when things don't go your way for you or your teams.

I have not had that experience with Toast or Toast Payroll though I do empathize with your frustration and hope you are able to get your issues resolved. I will say that one of the things that I like about Toast is that the people on thier teams aren't just employees, they are industry veterans like you and me, and they care. I feel confident that they will take note of your concerns and do all they can to make things right.

I am sorry I don't have more to say regarding your specific items, as I haven't run into any issues with HR and/or compliance to date with Toast Payroll. On the contrary, when it comes to things like child support, wage garnishment, PTO management and so forth, I have found the setup to be manageable and secure though that in now way marginalizs any challenges you are facing.

I am here to help, so if there is any specifics that you would like me to provide about how we have navigated some of the trickier HR and local/legal requirements, please reach out anytime, I am happy to chat.

Thank you.

[tk2johnson]

I have the exact same thoughts and experience. The sales people absolutely do NOT understand the product nor real life. We tried Toast Payroll 2 years ago for 4th quarter and immediately abandoned it going back to previous system January 1. I had a laundry list of all the things wrong with it and submitted to my rep but nothing was ever done. 

[Rob]

Thanks for reaching out to the community to express your feedback! Sorry to hear about your experience with using payroll. If you share the issues you were facing, I can relay this feedback to our product team, and if there is anything else I can do to help, let me know!  

[KellyLynn01]

Thanks so much for this Rob, this is one thing I love love about Toast Payroll & Community - if there are any issues, we've always got a place to go be it here, chat, Toast Central, or even asking Toast IQ now!

Additionally, @tk2johnson, or anyone else searching for solutions, feel free to hit me with items from your "laundry list" and I will see if I can help answer!

Have a great day, everyone!