incomplete card transaction

[sarahm986]

I had a card process and say incomplete card transaction? do you know why

[LHayden]

Rob - none of the reasons listed on the form show what it means when a customer has paid, signed, and left . Now the credit card transaction says Incomplete .  How are we able to change to complete and not lose the credit card information.

[Rob]

@LHayden, @sarahm986  Whenever you get these transactions, you cannot change them to complete. If you contact our support team, they will be able to assist you further. In the past, we have credited transactions similar to these. If you require any further assistance with these transactions, please feel free to contact me via direct message for more help!