incomplete card transaction

[sarahm986]

I had a card process and say incomplete card transaction? do you know why

[rcmck]

Did it work on the next try? May have just lost connection to payment gateway in the middle of the transaction. 

[LHayden]

have same issue credit card went through, user signed , left and now it comes up as incomplete.  Anyone know how to fix without losing credit card information?

[adamj]

There are several possible reasons

Declined card.

Technical issues: an incomplete card transaction may be caused by a technical issues, the credit card terminal, or the issuing bank's network.

Timeouts: Occasionally, an incomplete card transaction may occur if the system times out before the transaction is fully processed. This could be due to a slow internet connection or a busy network.

Contact Toast POS support. the processor should still have access? the info should still be in the history.

I know its not what you want to hear.....but, we don't take chances with collecting $$

[Rob]

Here's an article that explains card-declined messaging and the meaning of different codes, I thought this might be helpful to have handy too.

Card declined message reference - - Platform guide