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Discrepency in loyalty points

I recently opened up loyalty points, but something really bizarre happened.

I got an email that maybe one account is suspicious. It made 400+ points in one day, strangely different tables, different customers and all see points going to a single account. I couldn't explain it. I tried to adjust the points balance to the initial 25 signon bonus + the first transaction. The next day I noticed similar. So now I deactivated the reward for that account.

Support couldn't figure out either, and said I should reboot all devices.

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