online receipt printing with expo/kds ticket

[Patience]

Hello team!

We just opened a new location, and for some reason, the printer connected to our expo/KDS is printing not only the regular food running chit, but also an extra "online order" receipt for all online orders. I cannot for the life of me find that setting to turn it off; please help! It's driving my kitchen manager crazy!

Thank you
Patience

[Rob]

Congratulations on the new location! Could you please send a screenshot of the online order receipt that is printing? I believe the attached article will be helpful!

How to Stop Receipts from Printing Automatically for Online Orders
Printing Behaviors for Online Orders Overview

[Patience]

Hi Rob

I was finally able to get a pic of both copies to show you what's happening. We want the expo copy (shown still on the printer) but not the take out ticket. We have the customer copy of the online takeout tickets print at the host stand instead.

Thanks in advance for your help!

[au79teahouse]

Just to confirm: You only want the "expo ticket" that is still sitting on the printer in the picture. And you don't want the "prep station" ticket printed which is held by the hand in the picture?

[Patience]

Oh wait... my bad. I want the prep station ticket being held by the hand. The small one on the printer looks like a receipt with the order total $$.