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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Toast Customer Service is Trash

I came in today to find that our POS is locked in test mode. I have hit disable test mode on every device and it states that Toast needs to activate our restaurant. We've had toast for 6 years. Trying to get customer support to take this seriously ha...

Toast Benchmarking Adjust by Hours

We’re only open for dinner and I’m wondering if there’s a way to adjust Toast Benchmarking so I can compare data only for our operating hours, or, if we expand, adjust it to see what others are doing in the benchmarking area. Ideally, I’d like to foc...

Resolved! Quick Order/ Guest counts

Is there a way to assign every entrée as a guest count so that if you are using Quick Order you can still track your guest counts without the cashier having to enter in a guest count every time?  The point of quick order is to be quick and not add ex...

Resolved! Email Marketing- Issues Loading Images

Is anyone else having issues loading images into emails since they changed how it works a while back. Sometimes it takes me 10-15 tries to get an image to load. And since it does load eventually it can't be the image. This is really annoying as it ha...

XtraChef Inventory

Hello All.  I have been beating my head against the wall with XTraChef for almost two years and I was hoping the community has some guidance.  It was just explained to me (By Toast) that XTraChef has functionally NO way receive an order.  I was told ...

Resolved! Direct Deposit Return

We use Toast Payroll and had a direct deposit to one of our employees failed. I was able to create an off cycle check to get them paid ASAP but what i need to know is if i need to void the original pay for that employee so that we aren't paying payro...

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