Third party menu won't allow ONE item to be ordered

[Patience]

Hi team

I had a guest call yesterday telling me that online she cannot order one specific taco. I verified that this taco IS available in our regular menu, and usually our integration with regard to 86's etc is perfect.

This items hasn't been 86'd lately, and I can't see any difference in the way this item is setup in the 3rd party menu than it is in the regular menu. 

Anyone have any ideas? 

Thanks!!

[rcmck]

Have you been able to test and verify this yourself? Not that I think the customer is lying but sometimes these things can just be an issue for one person and not affecting everyone. 

[Patience]

That's a good thought... and I did try to do it myself. Received an error message stating: "Unable to update cart. Try again, or contact the restaurant directly to order." 

Other items are added with no issue.

[rcmck]

Ok so it doesn't show out of stock but just won't let it be added to cart? Do you have multiple 3rd party integrations? Is it a problem on all? Just one? 

[Patience]

Correct, it's not showing out of stock.

We do have multiple third party integrations, Grub Hub, Door Dash, but there is /has been no problem with that at all... except for this ONE taco....