Toast Local app issue: "Not accepting orders"

[bottletheory]

We've recently discovered that our online store is not accepting orders via the Toast Local app.

The app shows "Not accepting orders at this time".

Our regular online store works fine.

On the Toast Local app, all of our menus are showing... just unable to make purchases.

Everything seems to be configured correctly in Toast admin. 

We have a support ticket open with Toast and they can't figure it out. 

What are we missing?

Thanks!

[Rob]

Have you contacted Toast support for troubleshooting? Are you still experiencing this issue, and do you have a case number?

[bottletheory]

Case number 13158127

[rcmck]

I can't find you on local at all, have you checked local and takeout settings, they are two separate settings, one is app and one is the website, both may need to be on. 

[bottletheory]

Yes, Toast Local toggle flipped on.  Online ordering works fine for toasttab on the web. We also use Online Ordering Pro w/ a custom domain name.