Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

Incremental Preauthorization Nightmare

Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...

Remove paper check option?

We are a direct deposit only business.  We do not do any paper payroll checks and very limited vendor hand written checks.  How do we lock down Toast Payroll where the employee can NOT select a paper check option?

Resolved! Employee Hours

Hi, I am having issues with my managers constantly looking at employees' hours, even when it's a shift they have not/are not working.  How can I stop managers or anyone except me, the owner, to check an individual's hours?

Price change

Hi I have certain spirits on at the moment on a size price. Single is £3.70 and between 12pm and 10pm each day the double price is £10. How do i set the price of the double to change after 10pm?Many thanksHelen

Resolved! Shift Review from back office

Hello, I am trying how to see a servers shift review from the back office. Specifically one report that shows the servers sales, amount in tips they are owed for the day or amount of cash they owe the restaurant. 

Resolved! Report of customets who purchased specific item

Is there a report that will give me a list of customers who purchased a specific item? We hosted a fundraiser and want to send a thank you to every customer who purchased raffle tickets. Realizing of course this will not work for purchases made with ...

Download Paystubs

I am using my mobile browser (safari) and do not have the download option available when looking at my paystubs. How can I download them to my phone, to then upload elsewhere? I checked the FAQ page and there is not an arrow to select, like the examp...

Exporting payroll data to ADP

Does anyone else out there use ADP for payroll? I've been working with ADP to accept the Excel spreadsheet that Toast can generate from the Sales Summary page, but they're telling me that Toast isn't currently a vetted company. This seems odd, consid...

No reply to my support case 14869672

I started a support case over a week ago (June 27).  Case # 14869672. After hours on chat with different reps for days, it was finally kicked up to some kind of higher tier support on July 1.  I had a phone call with an agent named  Breal Wells-Taylo...