Thank you for reaching out to the community! I'm sorry to hear you're experiencing login challenges. If you haven't already, I highly recommend reaching out to Toast support, as they can provide specialized assistance to resolve your issue here. This looks like it might be a person's computer, not toast hardware. If that is the case, you can try the below: If that doesnt work, you may have to reach out to support, as there could be something blocking your access. I also attached some other articles below. Let me know if you need further help!
- Clear cache & cookies - Use Chrome and clear browsing data/cache completely
- Try incognito mode - Sometimes helps bypass cached auth issues
- Reset the password - Reset it even if you think it's correct
- Verify the correct login URL - Make sure you're using auth.toasttab.com
- Check the profile - Verify email matches between POS and backend profiles, check for duplicates
Troubleshoot Web Browsers for Accessing Toast
Log in to Toast: Troubleshoot Login
Error Screens on Your Kiosk, Toast Go® Handheld, or Terminal
Robert Anderson, Community Manager
Toast
