We've been dealing with this issue ever since we switched to Toast. Two completely unrelated customers (they don’t know each other and have never interacted) are being assigned the same guest profile, even though they’re registered under two differen...
I have a pretty specific question, but hopefully someone has experience with this!We are a restaurant that does quite a bit of catering. We have to charge tax based on the delivery address, not the address of our restaurant, according to state law. T...
Super perplexed at the way Toast Payroll handles the TAFW settings and have been told twice now from Toast Payroll expert care that there is nothing they can do. So maybe I'm missing something...Our state (Washington) requires a Time Away From Work ...
SummaryPlease add a setting to block or control partial card payments. Today, if a card has insufficient funds, Toast can auto-accept a partial payment. We need the option to decline partials or at least prompt before accepting them. This was availab...
when product mapping a RTD, ex: High Noon, Should i use Liquor or Beer?Yes, its liquor technically but for inventory purposes its counted individually like beer.
I have an employee attempting to sign in to Toast Payroll to see his most recent check stub. Once he enters his login credentials, it kicks him back to the initial log in screen to enter his email. There is no error message or "incorrect username/pas...
When we came on board with Toast, we were told that only toasttab.com web traffic was allowed on Toast devices, that everything else was blocked for security purposes. Similar in my eyes as to why Toast Tables was not allowed on Toast devices, that ...
I recently had the chance to chat with a few customers, and they shared how Toast IQ has become a game-changer for them. Many mentioned using it like a personal assistant, helping them make sense of reports, uncover sales insights, and even plan menu...
Hello. My business is a takeout pizzeria. I have a team of delivery drivers. We pay the drivers a portion of the delivery charge which is shown as gratuity. The gratuity is subtracted from their cash on hand at the end of the day and they leave that ...
I am attempting to create a rule or entry in payroll to charge employees when they purchase merch/uniforms, etc.
For anyone wanting to use the Pre-Shift notes feature in the Toast Now mobile app - permissions required is "Log Book". without that permission enabled your managers won't see the option to create a pre-shift note. shout out to google ai.
As i understand, users only have "view and edit" access to employee profiles, or none at all. We do Toast access audits semi-regularly for job roles and such, and need to engage our managers. It would be helpful to have a view only option so we don't...
I'm finding the process for resolving customer issues rather clunky when I'm not at the restaurant. The Feedback Inbox requires numerous additional steps to research issues and I have no way to add Credits for my customers online. ORDER DETAILS: It w...
Hello Fellow Toast Community Members.I just noticed that orders form our Toast Branded Mobile App are coming through with no Revenue Center, and I am not seeing documentation specific to that on how to add a revenue center for that order source.Has a...
