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Counterservice: Customers insert credit card and payment gets processed before cashier selects "pay"

Marezeedotes
Soup III

Can someone direct me to the correct setting? We have always had this problem of a customer inserting their card and the payment processes, before we have a chance to finish putting in all items, and before we even select "pay" on our side of the screen.

2 ACCEPTED SOLUTIONS

rcmck
Dessert I

Update: In 2.74 it will be possible to enable guest pay without a second magnetic card reader or a guest facing display 

Screenshot_20240530-230854.png

 

View solution in original post

Possibly, you should see two card readers in device setup, you need to assign guest pay to the toast tap on the counter if not already.

View solution in original post

9 REPLIES 9

If you don't have two card readers and it won't let you set it to guest pay, wait until you are upgrade to 2.74 and try again then.

I only show 1 card reader... I used to have a card reader attached to the POS, but when I switched over to the counter toast tap, you guys told me to take that other card reader off. I will try changing the counter cube to guest and see if that helps.

Ok, that works, THANK YOU!

rcmck
Dessert I

Update: In 2.74 it will be possible to enable guest pay without a second magnetic card reader or a guest facing display 

Screenshot_20240530-230854.png

 

Rob
Community Manager
Community Manager

Thanks for posting this! 



Robert Anderson, Community Manager
Toast