Hi everyone,
I wanted to share our experience with Toast and see whether anyone else has dealt with a similar situation.
In July 2025, our company signed up with Toast and paid a £500 deposit plus an initial payment of £195.60. During the sales process, we were specifically told that the POS system would be fully wireless and would not require any cabling, drilling, or structural modifications to our premises.
However, after signing the agreement, we later discovered that installation would actually require wiring, drilling walls, and other physical alterations, which were completely unsuitable for our location. Because of this, we cancelled the contract within the first two weeks.
Since then, we have been trying to recover our deposit and initial payment. For more than seven months, we were repeatedly told by support that the refund was “in process” and would be issued shortly. Only recently were we informed that the deposit is considered non-refundable.
The system was never installed and we never used any Toast services.
Has anyone else experienced something similar with refunds or misinformation during onboarding? Were you able to resolve it successfully?
Any advice or shared experiences would be appreciated.
Thank you.
