About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...
Hey,just wondering what people in the UK are using for loyalty as we don’t have access to the US loyalty add on. Any ideas would be appreciated. thanks
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...
Hi All, Can anyone tell me what "Toast-Takeout-Reward" on the payment screen is? One of my managers accidently hit the button on the payment screen and realized it comped or paid for the whole meal and put it into closed checks. The order in referen...
We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders. We have the suggested tip percentages of 20%, 22%, and 25% and these amounts are great for dining in, but are a bit high for Take Out orders. ...
Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...
The toast app does not update items out of stock
I am at my absolute wits end with TOAST. I received ZERO communication from TOAST regarding this update and only discovered it today upon reviewing my online orders. I just invested in a huge menu overhaul and am going into our busiest week of the ye...
Hi,I have received my first online order charging the customer the $.99 Online Order Processing Fee. The State of Utah requires Sales tax to be paid for any fee that is not "optional" for the customer. Is Toast submitting and paying the sales tax o...
We really need an option to customize the online ordering website. Right now the site is way too cookie-cutter. There is no options to make adjustments to any of the settings. An option should be provided for restaurant owners that have experience wi...
A recent bug caused some takeout orders to be prompted for guest info when it normally did not require this info.We fixed a bug with the Takeout Customer Information configuration in 2.60. Previously, the order workflow was not respecting that config...
