Hi All,Toast added on a delivery service charge of 1.75 for order greater than 6 miles away. They did this automatically without our permission or knowledge. A couple months ago a customer alerted me to this and I took steps with toast and they showe...
There were configurations that worked fine for my restaurant. For example when I placed a takeout order it would let us override the option to put a phone number to an order. Like if it's a customer that walks up to the counter to place their take ou...
Fellow Toasters,We are considering finally turning on SmartQuote now that we have 6 months of data behind us and feel fairly confident that most orders are being fulfilled from the Expo KDS promptly after the orders are ready. Anyone else out there u...
Toast community,We have a post-visit survey sent to guests that triggers 1-day after visiting one of our locations. Unfortunately, we've found out that Toast applies a frequency rule to automated marketing campaigns: if a guest has received an automa...
Hi everyone,I wanted to share our experience with Toast and see whether anyone else has dealt with a similar situation.In July 2025, our company signed up with Toast and paid a £500 deposit plus an initial payment of £195.60. During the sales process...
Toast Community,We have noticed a significant uptick recently on online orders for our 9-unit group going to the wrong location and are wondering if anyone else has noticed the same issue, and if so, if you all were able to figure out a way to reduce...
We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders. We have the suggested tip percentages of 18%, 20%, and 22% and these amounts are great for dining in, but are a bit high for Take Out orders. ...
About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...
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Has anyone else been experiencing this issue lately?We’ve had multiple cases where a customer orders through Toast Online Ordering with Uber Direct delivery, pays in full (including the delivery fee and tip), and the Uber driver picks up the food — o...
Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...
Hey,just wondering what people in the UK are using for loyalty as we don’t have access to the US loyalty add on. Any ideas would be appreciated. thanks
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...
I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...
