Topics with Label: Toast Takeout

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Uber Direct Drivers Canceling After Pickup — Who Owns the Refund Responsibility?

Has anyone else been experiencing this issue lately?We’ve had multiple cases where a customer orders through Toast Online Ordering with Uber Direct delivery, pays in full (including the delivery fee and tip), and the Uber driver picks up the food — o...

Resolved! Sorry, you cannot make updates to order from this online ordering providers

About 10 days ago Toast changed the way online orders through Toast are handled so restaurants can no longer update orders placed via Toast Platforms, online ordering and Toast Locals, similar to DoorDash and 3rd party orders. So if a customer plac...

Customizing Guest Receipt, Kitchen Tickets, and Pricing

Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...

Loyalty UK

Hey,just wondering what people in the UK are using for loyalty as we don’t have access to the US loyalty add on. Any ideas would be appreciated. thanks

Tracking toast rewards singups

Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...

Online Ordering Forced Popup to select Delivery/Pickup??

Hello,We are looking for help - It looks like Toast recently made the selection for "Pickup" and "Delivery" quite small and we are getting a TON of people that placed their order, calling and asking where it is, and they never chose "Delivery" upon c...

Send Toast cash to one customer

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...

Toast-Takeout-Reward

Hi All, Can anyone tell me what "Toast-Takeout-Reward" on the payment screen is? One of my managers accidently hit the button on the payment screen and realized it comped or paid for the whole meal and put it into closed checks. The order in referen...

Tip Suggestions - By Dining Type?

We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders. We have the suggested tip percentages of 20%, 22%, and 25% and these amounts are great for dining in, but are a bit high for Take Out orders. ...

Order Ready Display

Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...

Out if stock on the toast app.

The toast app does not update items out of stock

Online Ordering Processing Fee and LACK of ability for restaurants to decide is incomprehensible!

I am at my absolute wits end with TOAST. I received ZERO communication from TOAST regarding this update and only discovered it today upon reviewing my online orders. I just invested in a huge menu overhaul and am going into our busiest week of the ye...

Who is Submitting & Paying State Sales Tax on the New Online Order Processing Fee?

Hi,I have received my first online order charging the customer the $.99 Online Order Processing Fee. The State of Utah requires Sales tax to be paid for any fee that is not "optional" for the customer. Is Toast submitting and paying the sales tax o...

Resolved! Online Ordering Website

We really need an option to customize the online ordering website. Right now the site is way too cookie-cutter. There is no options to make adjustments to any of the settings. An option should be provided for restaurant owners that have experience wi...